Overbooking and Denied Boarding Rules

Airlines sometimes sell more tickets than seats, expecting some passengers not to show up. If everyone turns up, some are denied boarding. Rights differ by country, so check your ticket conditions and local rules.

Why overbooking happens

Some passengers miss flights (no-show), so airlines overbook to keep seats full. Most of the time it works; sometimes it does not.

Volunteers first

When a flight is oversold, the airline usually asks for volunteers to take a later flight, often with an incentive. Ask what you will get: rebooking time, meals, accommodation, and any compensation or voucher.

If you are denied boarding

• Ask for the reason in writing.
• Ask for rebooking on the next available flight, and for care while you wait.
• Ask about compensation. Some regions require fixed compensation; we have not verified a fixed amount in Pakistan, so ask the airline and see passenger rights in Pakistan.

Reduce the risk

• Check in online early; see online check-in guide.
• Arrive early; see how early to arrive.
• Choose seats in advance, if possible.

If it is not resolved

Complain in writing to the airline and escalate; see how to file a complaint with the CAA.

General information only, not legal or safety advice. Details change; check with your airline and the relevant authority. See our editorial policy.