Delay vs Cancellation vs Diversion
A delay means your flight still operates but later; a cancellation means it does not operate; a diversion means it flies but lands at a different airport. Your options and rights differ in each case.
Delay
The flight goes ahead at a later time. You normally stay with your booking; the airline may provide information and, for long delays, care such as meals. If the delay is long enough that you no longer want to travel, ask about a refund; see passenger rights.
Cancellation
The flight does not operate. You can usually choose rebooking or a refund. See what to do if your flight is cancelled.
Diversion
The aircraft lands at an alternate airport, often because of weather, an airport closure or an emergency on board. The airline then decides whether to wait and continue, to continue by another aircraft, to bus passengers or to cancel. See what is a flight diversion.
How they look on a tracker
- A delay looks like an aircraft that has not yet departed or leaves late.
- A cancellation is an aircraft that never appears. A tracker cannot tell you the flight was cancelled; ask the airline.
- A diversion shows as an aircraft heading to another airport or circling and then landing elsewhere. See holding pattern.
Why it matters
The remedy differs: the airline must handle diverted and cancelled passengers differently from delayed ones. Ask which category applies and request it in writing.
General information only, not legal or safety advice. Details change; check with your airline and the relevant authority. See our editorial policy.